1. Application of General Terms and Conditions 

The sale of tickets for the Event and attendance at the Event are subject to these General Terms and Conditions as well as any specific terms and conditions notified at the time of ticket sale. 

“The Event” means the Australian Tea Cultural Seminar or any other meeting, workshop or event arranged by or affiliated with the Australian Tea Cultural Seminar. 

“You” means the person acquiring a ticket or seeking to attend an Event and “we” means the Australian Tea Cultural Seminar. 

By acquiring a ticket for an Event and/or seeking to attend an Event, you agree to these General Terms and Conditions. 

By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions and any other terms and conditions notified at the time of sale. 

These General Terms and Conditions also apply to tickets issued by an authorised ticket seller (if any). To the extent of any inconsistency, these General Terms and Conditions, and any other conditions of sale relating to the specific Event notified at the time of sale, will prevail. 

2. Other Terms and Conditions of Sale 

We may impose other terms and conditions of sale in relation to specific Events, in which case you will be notified of these at the time of sale, including on our website with the information relating to the specific Event. 

We may impose a maximum limit of ticket type available to an individual or organisation. Tickets purchased in excess of a ticket limit may be cancelled without notice. 

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3. Refunds 

You are entitled to a refund if we cancel an Event or reschedule it and you cannot or do not wish to attend the rescheduled Event. You are also entitled to a refund if we issue a ticket to you by mistake and we are unable to provide you with the Event in question. 

If you believe an Event you have attended was not provided substantially as advertised, we will give reasonable consideration to your request for a refund. However, we reserve the right not to provide a refund: 

(a) merely because you did not enjoy the Event, you arrived late or did not attend; 

(b) if you were refused entry or removed due to your breach of these General Terms and Conditions or for the reasons described in paragraph 5; or 

(c) if, despite our reasonable diligence, the cause was outside our control. 

If you believe you are entitled to a refund you should apply within five days after the Event’s scheduled commencement. If you do not seek a refund within a reasonable timeframe we may not provide you with the requested refund, unless required by law.  

Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket. 

We will not be responsible for any expenses incurred or to be incurred by you, for example travel, car parking, child care, accommodation or other goods or services, even if the Event is cancelled. You should consider whether insurance is appropriate for your circumstances. 

4. Changes 

While we endeavour to keep ticket-holders informed, details may change sometimes with little or no notice. For example, speakers or other participants may be added, withdrawn or substituted or the venue may change. 

We make every effort to ensure pricing is correct but we reserve any rights we may have to correct genuine errors. 

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5. Refusal of Admission 

We may refuse entry to an Event or have you removed from the venue on valid grounds, including if: 

(a) you fail to comply with these General Terms and Conditions or the by-law applicable to the venue; 

(b) we have not received payment for your ticket or you are unable to produce a ticket; 

(c) you are intoxicated or you behave in a threatening, disruptive or offensive manner; 

(d) you interfere unreasonably with another delegate's enjoyment of the Event or venue or with our staff carrying out their functions; or 

(e) as specified elsewhere in these General Terms and Conditions. 

We may need to refuse admission for safety or security reasons, in which case we will refund your ticket if it was purchased in accordance with these General Terms and Conditions. 

Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and may be refused admission or attendance if not accompanied by a supervising adult. 

Latecomers may be admitted to the Event during a suitable break. In some cases, latecomers may not be admitted at all. 

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6. Venue Requirements 

To help ensure the safety of delegates, items that may be hazardous or restrict the movement of visitors may not be permitted into the venue or may be required to be cloaked, depending on the nature of the Event and relevant circumstances. 

It is your responsibility to collect any cloaked items after the performance. 

Commercial activity including promotions, marketing, photography and filming are not permitted, unless expressly authorised by us. 

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7. Photographs, Recordings and Privacy 

We reserve the right to record, broadcast and/or telecast any Event and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while at the Event. We are not obliged to use, broadcast or provide to you any such recording. 

Venues we use may operate closed circuit television (CCTV) cameras. 

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8. Liability 

The Australian Tea Cultural Seminar will not be responsible or liable for any loss, damage or injury to the extent arising from your negligent acts or omissions, any pre-existing medical condition, your breach of these terms and conditions, or your reliance on reviews and opinions about speakers. 

You should make your own further inquiries before deciding whether an Event is suitable. 

You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you. 

Our liability to you in relation to tickets is limited to the obligations specified in these General Terms and Conditions and our obligations under applicable laws. 

The Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded, for example that services will be provided with due care and skill. Nothing in these General Terms and Conditions modifies or excludes those guarantees.  

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9. Complaints 

We value your feedback, both positive and negative. You can provide your comments by emailing us at info@austcs.org or by mail to: 

Australian Tea Cultural Seminar 

PO Box 5077 

Braddon ACT 2612 

Australia 

If you experience a problem or issue with our venue or our services, please let our staff know promptly and we will use reasonable endeavours to address the issue. 

If you wish to make a complaint about our venue or services, we ask that you do so within five days after the relevant Event or issue. 

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10. Amendments 

We may amend these General Terms and Conditions by updating them on our website. You should review them before seeking to purchase tickets for, or to attend Events.